Delivery + Returns


All Tala products are carefully designed and engineered to give our customers the best experience possible. That’s why we take extra care when delivering them to you, only working with couriers and carriers that we trust.

United Kingdom

  • All orders ship from our UK Distribution Centre.
  • Delivery to Mainland UK only, this excludes Channel Islands & Northern Ireland.
  • Free Standard delivery offered on all orders over £150.
  • We do not process or dispatch orders on weekends or bank holidays.
  • Delivery costs quoted at checkout.
  • Orders placed in the United Kingdom ship with Royal Mail or DPD, depending on service selected. 

Delivery Services

    • Standard (4-5 Working Days)
      • Shipped with one of our standard courier partners, delivery aim 4-5 working days from order placement.
    • Express (1-2 Working Days)
      • Shipped with one of our express shipping partners, delivery aim 1-2 working days from order placement.
    • Premium (1-2 Working Days)
      • Shipped with one of our premium shipping partners, delivery aim of 1-2 working days from order placement. All orders delivered before 12pm.

Click & Collect Services

Tala has introduced a Click + Collect feature in collaboration with DPD Pick Up, allowing customers to select from a network of 6,500 DPD locations throughout the United Kingdom.
    • Express Click + Collect (1-2 working days)
      • Shipped with DPD to a convenient collect spot of your choice.
      • Please ensure orders are collected within 7 working days of delivery.
      • Any uncollected orders will be returned, and a restocking fee of £7 will be deducted from the refunded amount.

    Returns + Refunds

    If you are not fully satisfied with your purchase, you can return your item(s) to us 28 days from the day delivery for a full refund, providing they are in original resalable condition.

    To be eligible for a return, your item must be in the same condition that you received it, unused and uninstalled, and in its original packaging. You’ll also need the receipt or proof of purchase.

    Please note all hard-wired items, including pendants, ceiling lights, chandeliers, cannot be returned once installed, unless they are proven faulty.
    To initiate a return, please contact us at with your full name, order number and reason for return.
    If your return is accepted, we’ll send you a return reference and give further instruction. Please note that returns will need to be sent at the customers own expense and sent to the following address:

    SEKO Logistics - FAO TALA
    High Standing
    Harding Road
    Milton Keynes
    MK10 0DF
    United Kingdom
    You can always contact us for any return questions at

    Damages and issues

    Please inspect your order upon receipt and contact us if the item is defective, damaged or incorrect. Please provide images of the damage / issue so that we can investigate the issue in full.
    Damages or delivery errors will be investigated and replacement(s) issued where required.

    Exceptions / non-returnable items

    All hard-wired items, including pendants, ceiling lights, chandeliers, cannot be returned once installed, unless they are proven faulty.
    If you are having issues with a hard-wired product, please reach out to so we can assist where possible.


    The best way to initiate an exchange is to return the item you have and make a separate purchase for the new item. Please reach out to to confirm return.


    We aim to issue refunds within 14 business days of their return, pending a quality inspection. Refunds will be automatically refunded to your original payment method if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    Refunds will not be issued if the item(s) is damaged on installation or by a third party.
    If more than 14 business days have passed since we’ve approved your return, please contact us at


    All Tala LED light bulbs and luminaire products are subject to our Warranty Guarantee
    The above policy is based on the UK Online and Distance Selling Regulations.