Privacy Policy

Transparency and security are of high importance to us at Tala, and we are committed to protecting your privacy.

When you browse our website and online store, we automatically receive your internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. When you purchase something through our website, as part of the buying and selling process, we collect the personal information you give us such as your name, postal address, and email address and contact telephone number. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We keep this information for customer tracking and archiving purposes and we do not sell or trade this information with third parties.

Email Marketing
If you have previously opted-in to receive emails from Tala, we may send you marketing emails to tell you about our products, offers, exhibitions or other updates. You can unsubscribe at any time.

You will only be opted-in for SMS marketing alerts after we receive your express consent. We will occasionally send you marketing messages via SMS for exclusive promotions and early access to campaigns. You can opt-out at any time by replying "STOP" to any of our messages.

Social Media
We may use the email address you have provided to us to send you customised online advertising messages or inform the targeting of customers like you via social media platforms. These messages include information about our products, special offers or company news which we believe would be of interest to you. We do this by sharing your email address securely with social media organisations such as Facebook and Twitter, who then process your information to match our marketing objectives.

When you provide us with personal information to complete a transaction, verify your credit/debit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Withdrawing consent
You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at or by writing to us at: Tala Energy Limited, 25B Vyner Street, London E2 9DG

We may disclose your personal information if we are required by law.

Our store is hosted and managed through Shopify. They provide us with the online e-commerce platform that allows us to sell our products to you.


By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with these terms, please refrain from using the Service. This privacy statement applies from the moment you start using the Service.

Information we collect:

Upon completion of the Tala Professionals access form, we will collect and process the following personal information about you:

  • Name
  • Email
  • Phone
  • Address
  • Payment Information

How we use your information:

We will use the information we collect about you for the following purposes:

  • Creating customer accounts
  • Processing payments
  • Managing customer orders
  • Managing customer accounts
  • Resolving disputes
  • Providing support
  • Gathering testimonials
  • Collecting customer feedback
  • Conducting marketing and promotional activities
  • Targeted advertising
  • Enforcing Terms + Conditions
  • Administrative purposes

If we intend to use your information for any other purpose, we will request your consent and only use your information once we have received your consent and solely for the purpose(s) for which you granted consent, unless required otherwise by law.

Retention of Your Information:

We will retain your personal information as long as necessary to fulfill the purposes for which it was collected, as detailed in this Privacy Policy. We may need to retain certain information for extended periods, such as record-keeping/reporting in accordance with applicable law or for other legitimate reasons like the enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, which does not directly or indirectly identify you, may be stored indefinitely.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

  • Advertising services
  • Marketing agencies
  • Legal entities
  • Analytics
  • Payment recovery services
  • Data collection and processing

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Officer at or by post at: Tala Energy Ltd, FAO Privacy Compliance Officer, 25B Vyner Street, London E2 9DG.