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FAQs
We are here to help. Below are some commonly asked questions and answers. For tailored assistance or order-specific queries, please email us at hello@tala.co.uk.
Yes, all of our bulbs are dimmable. We offer our own collection of brass and graphite dimmers to match our signature pendants.
We also have a range of "Dim-to-Warm" bulbs that dim from bright, cool light to warm, dim light.
Colour temperature is the scale that measures how 'warm' (yellow) or 'cool' (blue) light from a source is. It is measured using the Kelvin scale (abbreviated to 'K') and the higher the number the cooler the light is.
For example, a normal candle emits a warm yellow light of roughly 1000K, while a blue sky would measure around 9000K.
Our light sources range from 1800K to 3100K and we also have a number of Dim-to-warm products, where colour temperature changes as the source is dimmed.
Dim-to-warm technology means that the colour temperature changes with the dimming of the bulb. At full brightness our Dim-to-warm products have a colour temperature of 2800K, 3000K or 3100K, which is a cool, white light. When dimmed, the colour temperature moves down to a warmer light of 2200K, 2000K or 1800K. See each product's colour temperature in the Features tab on the product page.
CRI or Colour Rendering Index is defined as a light source’s ability to render colour. Essentially, the measure is intended to characterise the quality of light emitted by any given light source.
CRI is rated from 1-100. The higher the CRI, the more accurately the light source renders every colour in the visible spectrum. To have what is generally considered good colour rendering, a source must be greater than 80 CRI. Tala LEDs all have a CRI count higher than 95, making them perfect for gallery-quality lighting.
We have a range of Lumen outputs to suit different scenarios, from 100lm to 3000lm.
Our Decorative Bulbs have lumen outputs that typically range from 100lm (Pygmy & Voronoi I) to 680lm (Sphere IV).
Functional Light Sources range from 360lm (G9) to a maximum of 3000lm (Light Engine III).
Based on how long a light source is illuminated per day, here is what 30,000 hours works out to be in years:
24 hours per day: 3.5 years
18 hours per day: 4.6 years
12 hours per day: 7 years
8 hours per day: 10.3 years
Yes, all of our Pendant and Canopies are suitable to be installed on sloped ceilings.
All of our Pendant and Canopy ranges come with an adjustable cable as standard, this allows you to shorten and lengthen the cable to fit with your ceiling height. Adjusting the length of the pendant can be done through the ceiling rose.
Instructions:
In order to adjust the length of the cable on your pendant you will need to remove the grub screws that are located in the small node that connects the cable to the ceiling rose.
Once it has been removed you will be able to pull the cable through the ceiling rose to your desired length. You will then need to screw the grub screws back in.
Ensure that the grub screw is screwed in very tight so that the cable cannot move.
Our pendants are not suitable for use with lampshades. Our bulbs however can be used in fixtures that include shades, provided that the specifications and cap size are appropriate for the fixture.
Tala has launched our own dimmer range which offers outstanding light control and is designed for superior LED lighting.
Easy to install and use and developed to guarantee the best possible performance with our LED bulbs and light engines with smooth dimming from zero to 100%. Explore the collection here.
We do sell a selection of accessories and replacement parts for certain products. See our full range here.
Tala's product warranty applies to all Tala bulbs and luminaires and are subject to the terms and conditions herein. And the following product warranty excludes the following Tala products:
- Bespoke based units
- Partnership products
- Samples
- Sample Sale Products
- Product sold with separate or specific warranties
Tala warrants that each Product will be free from defects in material and workmanship during the warranty period subject to the terms and conditions set forth herein in more detail. The warranty period starts on the date of the Tala invoice issued to the Customer and lasts for a period specified below.
- Bulbs (LED lamps/light sources) and Fixtures (luminaires) = 2 years
- The Muse = 2 years
The Warranty only applies to the Products subject to the following cumulative conditions:
- If it can be proved that no modification has been made to the product.
- It can be proved that the fault was not as a result to normal wear and tear or accidental damage.
- The product was installed by a professional qualified electrician.
- The Product has been used in accordance with the given Product and application specifications (data sheets) and has been installed and put into service in a professional manner (according to the installation instructions enclosed with the Product).
- The Customer has duly paid for the Product in compliance with the payment terms agreed in the sales agreement.
- If it can be proven that the products have been installed with a compatible control system where applicable.
- The defect, once it has been duly specified and its nature and scale have been duly shown by the Customer, is reported in writing to Tala Energy Ltd. within thirty (30) days from its discovery for direct e-commerce purchases and seventy two (72) hours for all other channels, which must include supportive photographic evidence.
Our full warranty policy can be found here.
If there is an issue with one of your products and the purchase is within our 2 year warranty period, we can look to repair or replace, free of charge.
Please send a short description of the issue and a photo or video outlining this to hello@tala.co.uk along with your order number, and we will be able to assist you.
Please note if you have purchased this through a third party seller or retailer, any replacement will need to be organised through them.
Yes, Tala is an LIAQA assured company.
What is LIAQA?
The Lighting Industry Association Quality Assurance scheme is a lighting focused, quality assurance scheme developed by industry experts at the LIA. The scheme assesses the members quality system and product compliance, and supports the member in achieving and maintaining the standard expected for LIA membership. Once members have achieved and demonstrated the expected level of compliance they are awarded the LIAQA Assured Company mark.
What does it mean?
The LIAQA assured company mark shows that the LIA member has successfully fulfilled the criteria set by the LIA for product acceptance, manufacturing process requirements, and have provided evidence that supports product conformity. LIAQA Assured Members can showcase to their customers that as suppliers of lighting and lighting related products they have a system in place that effectively addresses product compliance and quality control.
All of our products have an IP rating before going to market. The majority of our fixtures have a rating of IP20 and our bulbs IP54.
We also have a range of Wet-Rated products that are suitable for use outdoors and in bathrooms, these are rated IP44.
We recommend using this online resource for more detailed information on IP ratings and what that means for installation.
When people think of LEDs they think bulky design, large chips, silver collars and a high lumen output. Up until now, they would by and large be correct. LEDs are undoubtedly highly functional. However, in many cases they are badly designed with questionable light quality.
Tala adopts a classic design aesthetic alongside high-performance components in order to create an elegant LED bulb. By mounting high-performance chips onto columns of sapphire substrate, the design remains minimalist whilst ensuring excellent performance capabilities.
The design marries the best of the Edison light bulb features (instant, warm, flicker-free, filament style) with contemporary energy performance. Our customers want the traditional look of the filament bulb at the same time as receiving all of the technical and energy saving benefits of LED.
LEDs have several advantages:
- High efficacy (90% more efficient than incandescent lighting)
- Durability (we source parts of the highest quality)
- Minimum life span of 15,000 – 30,000 light hours
- Reduced lighting maintenance requirements
- Average return on investment in under 1 year
These factors translate into considerable energy savings, maintenance savings and environmental sustainability. There is also the potential for greater optical control (more controllable source), dimming, instant on/off, and reduced rate of lumen depreciation (potential for long application life).
If you are not fully satisfied with your purchase, you can return your item(s) to us within 28 days of receipt, providing they are in original resalable condition. Please fill out a Return Request Form.
Returns Policy
- We operate a 28-day return policy
- Return requests must be sent to us in writing within 14 days of receipt of the order by completing this form.
- Customers will then have an additional 14 days to return the item(s) to us.
- Return requests must include the full name, 4/5-digit order/reference number and contact details of the card holder.
- If your item is damaged or faulty, please send a written description of the issue alongside photographic evidence of any breakages or faults.
- Products must be returned at the customers own expense, unless damaged, and our products must be returned in their original condition, with the correct Tala packaging.
- Please note: all hard-wired items, including pendants, ceiling lights, chandeliers, cannot be returned once installed, unless they are proven faulty.
Refunds
- We aim to issue refunds within 14 days of their return, pending a quality inspection.
- Refunds will not be issued if the item(s) is damaged on installation or by a third party.
If you wish to cancel your order please contact hello@tala.co.uk with your order number and cancellation request.
Please note that orders automatically flow through our system and once an order has been dispatched from our warehouse we can no longer cancel the order. If this is the case, once the items have been delivered, you can return the order for a refund.
At this time we do not offer exchanges on our products. You are welcome to return your order within our 28 day return period for a full refund, and re-purchase your desired product.
If you would like to request a return. please complete this form.
Orders often ship in multiple boxes and if you have only received part of the order there is a chance that the boxes have separated in transit. In these instances, remaining boxes will typically be redelivered within 1-2 working days.
If your full order has not been received after this time period, please feel free to reach out to hello@tala.co.uk with your order number so that we can investigate further.
If you order has been marked as delivered, but you are unable to locate it, please check that the parcel has not been delivered to a neighbour or safe place.
If you are still unable to locate the order, please send your order number to hello@tala.co.uk and we can investigate further with our delivery partners.
At present we do not offer a collection service for return orders. If you would like to return your goods, please submit a Return Request Form here.
Yes, you can purchase directly from our London Showroom. However, we only stock a selection of smaller items, such as bulbs, portable lights, and some of our more compact fixtures in store.
That said, we have an excellent display showcasing most of our product ranges. Additionally, we offer a convenient buy in-store, ship-to-home service, allowing you to place your order in the showroom and have it delivered straight to your door.
Learn more about our showroom here.
Yes, we occasionally run promotions with discounts on selected products throughout the year. However, these offers vary, and we cannot guarantee that specific products will be included during these sale periods.
If you’re purchasing for your business, we also have a Tala Professionals programme, which provides approved business customers with exclusive discounts. You can find more information about Tala Pro here.
All orders placed through our website flow automatically to our warehouse team for dispatch. We are able to cancel or update delivery addresses at points in the dispatching process, however once the order leaves with our shipping partner or carrier we have limited control over the cancellation and updating of shipping details.
Please check your order confirmation as soon as received to confirm the details are correct. If any amendments do need to be made, please reach out to hello@tala.co.uk with your order number as soon as possible after order confirmation to update any details.
If you have received a faulty or damaged item, please send a photo or video showing the issue to hello@tala.co.uk, including reference to your order number and the damaged item.
Our customer service team will then asses and look to get a replacement order shipped to you. Please state if any of the original order details have changed (ie. delivery address or contact details).
Tala has distribution across the world, but we only ship to certain regions from our direct website. Our warehouses are located in the UK, Netherlands and USA, from these locations we can ship to the below locations:
Tala UK Website:
- Mainland UK Only
- We do not ship to Northern Ireland at this time
Tala US Website:
- Mainland USA only
- We do not ship to Canada or Mexico at this time
Tala EU Website:
- Austria
- Belgium
- Bulgaria
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Italy
- Ireland
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
For any region not specified above, we may refer you to one of our global distribution partners, please see below:
- Australia - Euroluce
- New Zealand - Coombes & Gabbie
- Canada - Lightform & EQ3
- Singapore - Journey East
- Hong Kong - Architypal
- Taiwan - Lightplus
- UAE [Dubai] & Saudi Arabia - West Elm & John Cullen Lighting
- Israel - Kahane
If you are a Designer or an Architect and want to join over 4,000 professionals using our online portal to access trade benefits, then Tala Pro is for you.
Key Benefits:
+ Exclusive pricing
+ Free shipping
+ Dedicated sales support
+ Expedited shipping
Click here to learn more and register your account enquiry.
1. Select the account icon at the top right of your screen and then the 'Login / Sign up' button.
2. Select the 'LOG IN' button on the right side of the page under the title 'Log in as a Tala Professional'
3. Enter the email address you used to set up your Tala Pro account and click 'Continue'. A 6-digit authentication code will appear in your email inbox within minutes. Copy the code from your inbox and return to the log in screen to paste the code. Make sure to check your junk folder if the code does not appear in your inbox.
4. Click 'Shop' or 'Bestsellers' to begin browsing the site.
Your exclusive trade pricing will appear in blue next to the product's regular price. Volume break discounts will automatically be applied in cart as your basket reaches the threshold.
Book a callback here if you have any questions about Tala Pro or your account, and we will be happy to assist you.
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